Warranty Claims & Support

Each non-perishable product comes complete with a warranty from the manufacturer. The manufacturers' warranty covers repair or replacement of defective parts, subject to the conditions set forth. All warranties are held by the manufacturer's and not by Shop Aquatic. If you have any questions regarding warranties, please either call (855-656-8880) or email Customer Service

If during the warranty period your product requires service, please contact the manufacturer as per the warranty instructions. 

When you initiate a warranty claim, please have this information handy: 

  1. Product Name & Model
  2. Order Date
  3. Your Contact Info
  4. Problem noted

If you have misplaced your sales receipt, simply email or call us and we will email you a copy of your receipt.

For your convenience most manufacturer's customer service telephone numbers are listed below.

  • Advantage Mfg. 714-505-1166
  • Airmax inc. 866-424-7629
  • Alpine 877-710-0162
  • Atlantic Water Gardens 330-274-8317
  • Aqua Ultraviolet 800-454-2725
  • Aquadyne 888-696-1001
  • Aquascape 866-877-6637
  • Beckett Pumps 866-466-4319
  • Calpump (Call us at 855-781-4747)
  • Danner Mfg. (Pondmaster) 800-458-5876
  • Easy Pro Pond Products 231-834-7720
  • Evolution Aqua (Call us at 855-781-4747)
  • Firestone 800-428-4442
  • GCTek (Zapp Pure) 405-258-5551
  • Hakko 661-294-0090
  • Kasco Marine 715-262-4488
  • Laguna 800-724-2436
  • Little Giant (Call us at 855-781-4747)
  • Matala USA 949-273-8888
  • Microbe Lift 800-645-2976
  • Oase 800-365-3880
  • Performance Pro Pumps 503-356-5888
  • Pond Boss 888-755-6750 
  • PondBuilder 866-921-3779
  • Savio 888-333-2356
  • Scott Aerator 616-392-8882
  • Sequence 800-447-8342
  • Shinmaywa 915-594-9862
  • Tetra 800-526-0650
  • Tsurumi Pump 630-793-0127

We are here to facilitate and simplify any needs you may have with this process.