Customer Support




Shop Aquatic - Customer Support

Not only in our personal lives do we embrace all things aquatic, but we are equally passionate about customer service it is in our DNA.  Our president has spent the last 30 years as an executive and industry consultant in the contact center and customer support arena.  He has worked with leading companies nationwide to improve their support operations.   Those best practices are at work here at Shop Aquatic, and our sister sites PondGardener and Aeration Source.

We know not everyone is comfortable or experienced working with the technology that powers our ponds, pools, aquariums and water features; that is why we have built our company with an emphasis on customer education.  Shop Aquatic has helpful documentation, FAQ's, and even video's to help our customers design, install & maintain their environment.  In addition, we have coordinated with each of our manufactures a simple and hassle-free processes to handle warranty claims and returns.  It is our pleasure to serve you.


Contact Us at:

Shop Aquatic

7312 Louetta Rd

Suite B118-410

Spring, TX  77379

 *Do Not Ship product returns to this address (contact us for RMA number and return shipping instructions).  Items shipped here will not be returned or credited.


Customer Support:  Shop Aquatic Help

or Call Toll Free: 855-656-8880

M-F 8AM - 8PM Central

Weekends 9AM - 6PM Central


cQuense, LLC company.

cQuense, LLC